Refund policy

Return & Replacement Policy — ungeeks

Last updated: 10 August,2026

At ungeeks, we want you to love your tee. Since most of our products are custom-printed, our return and replacement policy is designed around print/manufacturing issues rather than general change-of-mind returns. Please read below for eligibility and process.

1. Eligibility for Return/Replacement

We accept return/replacement requests only under the following conditions:

  • You received a damaged product (torn fabric, damaged packaging affecting the item, etc.)
  • You received a product with a printing defect (misprint, faded print, peeling print, wrong design printed)
  • You received the wrong size or wrong item compared to what you ordered
  • The product has a manufacturing defect (stitching issue, fabric flaw, etc.)

We do not accept returns or replacements for:

  • Change of mind after purchase
  • Minor variation in color/print placement due to screen display differences or the nature of the printing process
  • Products that have been washed, worn, or altered
  • Sale/clearance items marked "final sale".
  • Custom/personalized orders made to individual specification, unless defective

2. Reporting Window

  • Any return/replacement request must be raised within [5 Days] of the delivery date.
  • Requests raised after this window will not be entertained, except in cases where a manufacturing defect becomes apparent later and is verifiable.

3. How to Raise a Request

  1. Email us at [info@ungeeks@gamil.com] or contact us via [insert WhatsApp/contact form] with your Order ID, a brief description of the issue, and clear photos/videos of the product (including the defect, tag, and packaging).
  2. Our team will review the request within [3-4 business days]  and confirm whether it qualifies for a return, replacement, or refund.
  3. Once approved, we will share pickup or self-ship instructions, as applicable.

4. Condition for Return

  • The product must be unused, unwashed, and in its original condition with tags and packaging intact.
  • Items returned without prior approval or that don't meet the above condition may not be accepted, and no refund/replacement will be issued in such cases.

5. Replacement Process

  • Where a replacement is approved, we will ship the same design/size (subject to availability) at no additional cost.
  • If the same size/design is unavailable, we will offer an alternative of equal value or issue a refund/store credit, at your choice.

6. Refunds

  • Refunds (where applicable) will be processed to the original payment method within [10 working days] of us receiving and inspecting the returned item.
  • For prepaid orders, refunds are credited to the original payment source. For COD orders, refunds will be issued via [store credit], as applicable.
  • Shipping charges (if originally paid) are non-refundable, except in cases where the return is due to our error (wrong item/defective item).

7. Size Exchange

  • If you ordered the wrong size, we're happy to help with an exchange within [5 days] of delivery, subject to stock availability.
  • Return shipping costs for size exchanges (not due to our error) may be borne by the customer, unless otherwise stated at checkout.

8. Reverse Pickup & Self-Ship

  • Where reverse pickup is available at your location, our Delivery Partner will collect the item from your address.
  • Where reverse pickup isn't available, you may be asked to self-ship the item to our facility, with shipping costs reimbursed for approved defect/wrong-item claims.
  • ungeeks is not responsible for items lost in transit during self-ship returns without proper tracking/proof of shipment.

9. Non-Returnable Situations

  • We reserve the right to refuse a return/replacement if the product shows signs of use, damage caused after delivery, or if the claim cannot be verified against the photos/videos provided.

10. Contact Us

For any return, replacement, or refund queries, reach out to us at [6232282305], and we'll be happy to help.